Negotiating Value: "One of the best I2Y courses to date. Very useful for many aspects of everyday life, not just sales." Nick L., Account Manager
LearnSellingOnline.com outside sales curriculum: “Learned new material and helped hone older sales skills. Well worth the time and investment.”
LearnSalesManagementOnline.com courses: "Great way to get up to speed on basics of Sales Management."
LearnCustomerServiceOnline.com courses: "I liked the course [curriculum], it was well planned out, easy to navigate and had a lot of helpful tools and ideas. I will take this info with me throughout my work and will use the knowledge to help train and support my staff."
LearnCustomerServiceOnline.com courses: “Just completed the entire course [curriculum]. Definitely enjoyed the avatar version as opposed to the written with video. The course topics were/are very relevant and useful. I am using this as a foundation to ensure that my agents (new/current) have the same basic understanding of 'what' customer service is and have the knowledge of 'how to' provide proper (professional) support. With customer service going beyond a department, I am going to recommend this course corporate-wide. Great foundational tool for everyone!”
LearnSellingOnline.com - Basic Curriculum: This course will give you a solid foundation to understanding Selling. Also, how to organize, plan, work and be successful!
LearnCustomerServiceOnline.com courses: "Thank you for providing our reps with this training course. I can definitely say this will help us continue to provide great customer service to our customers. I am looking forward to the next training course your company has to offer."
LearnSellingOnline.com - Advanced Curriculum: "I’ve just completed the Certified Master Sales Specialist program. I must say I am surprise that you have generously given so much materials to the participants. This is indeed quite different from other online programs that I have completed in the past. Thanks Bob!"
LearnCustomerServiceOnline.com courses: "I already have extensive customer service experience, and this course solidified or put into words some of the basic principles that I have been learning on the job. It presented these principles in a structured manner, and was a good review, and reinforced what I have been learning on the job."
LearnCustomerServiceOnline.com courses: "I found your courses to be very clear, concise, and thought provoking. A great tool to utilize in professional, and personal lives at all levels, and serve a diverse population. The course contents have provided aspects of learning that will continually enhance lives and foster results that will have resounding effects for a life-time. Thank You for this life-enhancing opportunity!"
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "I would strongly recommend all employees take this course. It applies to both internal and external customers. One of the most effective courses I have taken where the instructor customized role playing for those participating by name on the slide examples. Show time concept is excellent."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "This course is a valuable asset to add to your “skills” toolbox! I would not hesitate to take this course again if offered in the future. Instructor was attentive to class needs. Amazing to watch Jim instruct with such authority without Power Point!"
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "Take the class, you will learn so much. I did not know I could say stuff like this to customers. After this class I have more self confidence in my zone and am ready to step out from the shell that I feel I was locked in. I would like to attend the next section".
LearnCustomerServiceOnline courses + STI Live Classroom Coaching: "Relevant content, teacher/student interaction, real situations discussions. Instructor really knew his content! Best course from a DJ I have ever had! Everything in the course is relevant to situations that I might encounter in my position."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "This course was very interesting. I feel this course was spot on and Jim was a great teacher. Take this course."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "This course provides fuel for wanting to be the best [company] representative possible. Gave specific direction on interacting with customers, both internal and external."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "This is a must take course for customer service reps who are constantly on the phone with customers. Class participation was extensive and helped to apply the techniques discussed."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "Excellent instructor, topic is dead on for customer service. Points out things we should be doing or want to be doing, but never knew how to handle properly. Shows how one word can change the outcome of an issue or how the inflection of your voice can show concern and change a customer’s attitude and outlook. Customers will be pleased!"
LearnCustomerServiceOnline courses + STI Live Classroom Coaching: "It re-establishes and identifies basic principles of communication and interacting with people in our profession and life. Most of us have these skills; but over time they can erode due to fast pace and high pressure environment."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "Best course I have attended in years. Very practical. Every item discussed. Can be used in our daily job. No time was wasted. Jim was prompt with time and controlled the team."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "Attend with an open mind and positive attitude. You will be surprised how relevant each part of the training is and how much you learn about the content and yourself."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "Enhanced my understanding of customers and the phases of grief that each will be having and how to defuse the anger in order to make the solution more thorough with the customer."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "It is an excellent course."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "It was time well spent to realize the impact of what we say and how we say it to others in different situations."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "It's not just customer service skills. It's people skills. Life skills. This is training that has immediate applicability in the field and in life."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "It will surprise you how much you will learn & give far more understanding of other people's attitudes. It will cause you to question yourself before speaking. Excellent course."
LearnCustomerServiceOnline courses + STI Live Classroom Coaching: "Excellent course!!! No matter what you know and the skills you have learned you can pick up valuable aspects in every aspect of the training!"
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "Very interactive and helpful for building upon my existing skills immediately. The online courses before the class were excellent; introduced the concepts so I was ready to put them into practice during class participation."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "Excellent customization of standard material. I really feel that the learning experience was bolstered by making examples and other aspects of the class real to me. This kind of instruction has made it easier to relate to and therefore easier to apply outside of the classroom."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "Glad I had to take this course. Would recommend to ALL 'company' employees. Take this, it will help!"
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "Very informative, relates to the job-specific. Opens lines of communication with how to interject in various customer oriented situations as well as real life scenarios."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "The training was very productive and useful. It opens your mind up to where you are when it comes to customers and where you can improve. These techniques are not just limited to customers, they are valuable tools to use anywhere. I personally will begin applying them!"
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "The course is very helpful to facilitate healthy interactions between 'our company' and the customer. I would say the knowledge gleaned from this course would, if applied, help our company grow by increasing customer satisfaction and loyalty."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "This course was very helpful and I would recommend it to everyone I work with. There are a lot of things in this class that everyone in every position (project mgt, sales, etc.) can use."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "When people think about customer service training, especially those in customer service or support roles, they think they may already know it all. While they may know what to do, they may not know how to do it. This course teaches both aspects very well. It can be summed up this way: this training is about learning the skills and attributes to solve customer issues and build customer loyalty. Love it !!! Show time!!!"
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "This course covers some common sense tools that are not commonly found in practice on a day-to-day basis. Take time to hone these and it will make a positive difference in your day."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "Very effective. Skills taught and utilized will make it easier for teams to do their jobs more professionally and efficiently to enhance customer satisfaction and service. Coaching skills will help managers enhance ability to recognize opportunities for improvement and areas to reward desired behaviors for their teams."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "The information was specifically related to my job - what I do each day. Anyone can take something from this class. I thought defusing anger was the best topic discussed. A lot of ideas and helpful information to use the skills."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "This is a consistent, systematic approach for refining customer service skills. Customers remember how you make them feel. The ability to listen actively, defuse anger, and problem solve leads to customer loyalty".
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "Jim gave good ideas on how to help us best keep our customers happy and satisfied with 'our company'. Even though at times we can't always meet their expectations we can show them options that may help."
LearnCustomerServiceOnline courses + STI Live Classroom Coaching: "This course helped me to take a step back and realize some areas for improvement that will change the flow of my calls, and make my calls more effective. It was also fun and helped me gain confidence. I think we should do this more often. Thanks."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "I came into the training with feelings of doubt that I would have any interest or really learn anything that I didn’t already know. I must say I have a new view on what should be common sense to everyone whether it is in the workforce or personal life."
LearnCustomerServiceOnline.com courses + STI Live Classroom Coaching: "I have been doing service work for 27 years with 18 years at my current position. I can only imagine how much my ability could have benefitted from this training if I had it 25 years ago. It is an awesome class. Do not miss it!"
Private Product Knowledge, Sales, and Customer Service Training Site: "I felt the product overview was very beneficial to me. I had a basic knowledge of fasteners but not specific enough to start selling them. The detail was great and will help me in the future of my career."
Private Product Knowledge, Sales, and Customer Service Training Site: "I enjoyed these training sessions, I feel they will help me to understand my job more thoroughly, and I will be better prepared for issues that might come up in the future."
Private Product Knowledge, Sales, and Customer Service Training Site: "This is a fantastic learning utensil and I feel like it was a great tool in helping me learn the basics of our product line. I feel more competent in my knowledge of our product after completing this course. I hope I can access it in the future for review if needed!"
Learn Selling Online.com: "I have attended many Sales training programs, but this one is the most comprehensive and complete program that you can ever have. Despite my thorough experience in Sales, I have found new useful techniques and tools for immediate use. The value-added selling part is very consistent. I will definitely register for another program."
LearnCustomerServiceOnline courses: Best course I have attended on true customer service skills.
LearnCustomerServiceOnline.com courses: Excellent course! It takes concepts and topics that seem so basic and emphasizes how critical and important they can be in your daily life – both business and personal.
LearnCustomerServiceOnline.com courses: Attend with an open mind and positive attitude. You will be surprised how relevant each part of the training is and how much you learn about the content and yourself. Excellent interaction and insured everyone was engaged. Keep on doing what you do – excellent job!
LearnCustomerServiceOnline courses: Best course I have attended in years. Very practical, every item discussed, can be used in our daily job. No time wasted, Jim was prompt on time and controlled the team. Instructor was excellent – very good at using actual examples of my business and how to do it better. Defusing anger was very good. I wish the training was longer – I think I could have learned more based on the experience of the instructor.
LearnCustomerServiceOnline.com courses: This is an excellent course. Jim was highly motivated and his positive attitude made it easy. Overall great training that extends beyond the work environment.
LearnCustomerServiceOnline courses: This course helped reinforce the skills I already have but forget to use or coach. Customer Service skills are critical to work and home life. Helps move our team from good to great! Applicable to personal and business.
VSS P.R.O.S.P.E.C.T. Model (Private class): "Great class, I am very glad I took it. Changed my whole perspective on how the selling process works and I am excited to start practicing these processes and strategies in all aspects of my life."
VSS P.R.O.S.P.E.C.T. Model (Private class): "Loved the real world examples to relate to class. Entirely new concept to ask questions and leave 'It's' in my pocket."
VSS P.R.O.S.P.E.C.T. Model (Private class): "Relevant, interactive with immediate “take aways” to put to use right away. Music at each break was great!"
VSS P.R.O.S.P.E.C.T. Model (Private class): "This class really put a good framework around the PROSPECT model. Like the simple but challenging return questions. Jim is clearly a subject matter expert!"
LSObasic.com (LSObasic-Private) "Very informative training. Learned lots of key essentials for the field."
LearnCustomerServiceOnline.com (LCSO) "This has been an excellent course and made me think about techniques I use but could use some tweaking. Makes you think about the real importance of customer service in an organization."
Value Selling Strategies (VSS) "Excellent use of time! We did not read out of the book, used a variety of teaching methods."
Value Selling Strategies (VSS) "Fantastic course that really helps build the skills needed to be successful at work and at home. Interactive group role play really helped to refine the skills taught in class. "
Value Selling Strategies (VSS) "This training has helped me a great deal in the way I can structure before we sit in front of the customer. Excellent, you must take this class."
Value Selling Strategies (VSS) "Jim is a fantastic instructor and does an excellent job not just teaching the material but also showing its relevance. Demonstrates how it is applicable to all situations and demonstrates his belief in the model."
Value Selling Strategies (VSS) "Provides a good structure on how to sell, made training involved with actual industry/company."
Value Selling Strategies (VSS) "There are always areas you can improve on. Liked the RFQ's - when to decline to bid, profiling a customer, proposals and Power Point presentation tips."
Value Selling Strategies (VSS) "Very useful, interesting. New perspectives of the sales process."
Value Selling Strategies (VSS) "Humbling" reminder that even when you have customers and PO's coming in, you may be spending time where it is not best suited for our company. Dialed in on process and related it to techniques we already use."
Value Selling Strategies (VSS) "The program kept people engaged and involved. Developed support and encouragement for one another. Group work for all aspects discussed."
Value Selling Strategies (VSS) "This is much more than for professional application."
Value Selling Strategies (VSS) "This seminar was very thought provoking and highlights many strategies that will be critical to launch my career in sales. Very interactive and stimulating, related points to real life situations."
Value Selling Strategies (VSS) "Extremely valuable for learning a structured selling strategy. Lots of chance to practice the PROSPECT model with relevant examples."
Value Selling Strategies (VSS) "It applies everything to your life. These are life skills, not just things to pick and choose, that only are useful sometimes."
Value Selling Strategies (VSS)"Relevant to sales of any type. Helps put perspective to what we are doing. Tied many things together that in some fashion I was already doing. Provided framework and context to techniques."
Value Selling Strategies (VSS) "Good material and interesting class. PROSPECT model was well explained, vivid instructor."
Value Selling Strategies (VSS) Provides tools to improve seller's skills. It is going to be useful not only at work but also at home.
LearnCustomerServiceOnline.com (LCSO) "It was really helpful to have this course study and to have a "refresher course" to be reminded of how much customer service starts and ends with me.
Each training guide was helpful in it's own way and I will benefit from each one.
LearnCustomerServiceOnline.com (LCSO) "This course is fantastic and the ease of use and ability to work at your own pace make it even better. The courses are geared toward providing exceptional customer service no matter what profession or service may be provided.
The information is in-depth without being elementary. I learned so much and have found that both myself and the 16 staff members who work for me are utilizing what we've learned in our daily interactions. The topics covered give great insight to improving even the best customer service providers. I highly recommend this to anyone who provides even the slightest bit customer service in their day!!"
LearnCustomerServiceOnline.com (LCSO) "I found the course very reveling. There's things in here that make you think and that's a good thing. It's a brief and to the point course. It shows you may real life situation and how to handle things, both good and bad. I've dealt with people on all ends of customer service and the bottom line is that all anyone wants is whatever the product their paying for is what it's supposed to be and on time, and if not then we as people expect an answer and a solution as soon as possible, and not the run around. So yes I see a lot of good not only for myself, but for anyone who takes this course. Thank You"
LearnCustomerServiceOnline.com (LCSO) "I found the information useful for both my professional and personal life. Active Listening is so important in all relationships and particularly with initial customer interactions. The checklists of steps to follow seem like an easy way to avoid many conflicts and help me create a new way to respond. I also enjoyed taking the 'exercises & case studies' portion of the courses. Thank you for making the content relevant and easy applied to my daily life."
LearnSellingOnline.com (LSO) Ratio Management course: "This course provided some real data to use in measuring my future
performance in the area of getting appts and sales."
LearnCustomerServiceOnline.com (LCSO) "I am new to management and this course was very helpful to me. I enjoyed learning different ways to communicate and listen to our customers and my coworkers. I have all the courses printed and I will be using each of these to help advance my management skills in the future."
LearnCustomerServiceOnline.com (LCSO) - Private Site - Great courses, a gentle reminder of things we sometimes get too busy to think
LearnCustomerServiceOnline.com (LCSO) "In my line of work, the tools that I have learned in the coarse has truly
been a great tool to use. It has helped me to be more of a people person and
to learn why people are the way they are and how to deal with them in a
professional manner. I have been in the customer service field for more
than 6 years, and I have not learned as much as I have in these 9 courses.
And it only took me a week. It has taught me the proper way to make and
receive telephone calls and emails. Plus other things as in stress
management and problem solving. Thank you soooo much."
LearnCustomerServiceOnline.com (LCSO) "I have seen a return on the investment already. I had one rep relate how she used the strategies in defusing anger to calm a customer down and move forward in problem solving. She was ecstatic!
We are spending an hour each morning on training and developing our skills. I
hope to relate more victories in the future."
(Web-based Customer Service Training & Instructor Led Training) "I appreciate the quick response. You guys are busy."
"I like the conflict management course too, because I think that people in
general have not been taught how to handle conflict. Abusive speech and
violence have escalated over the years, because many think that the should
handle things the way they see people handle them in the movies or on TV.
(Web-based Customer Service Training - Private site customer - electronics) "While at M/A-COM I utilized STI for a company-wide program for customer service, we trained over 800 employees with your program! The management team was very pleased with the results of that program and I enjoyed working with the STI staff as we developed the program."
LearnCustomerServiceOnline.com (LCSO) "This course was very helpful in a lot of ways. It made me think more about
how I do thing and how I respond to things that put a positive swing on
every thing that I do."
LearnCustomerServiceOnline.com (LCSO) "I have just finished the course and thoroughly enjoyed every bit of it! I know I will be applying this on the phone with our patients, in meetings and outside of work. Thank you so much for putting together such clear, helpful, practical and well organized courses. :)"
LearnSellingOnline.com (LSO) Learn Selling Online’s course, “Principled Negotiations” is outstanding. This course not only teaches all of the most important fundamental concepts of negotiations, but it also establishes the foundation for collaborative problem solving that is key to successful solution selling of premium products and services.
LearnSellingOnline.com - Negotiating Value course: "The program comes complete with extensive case studies, role playing, tips and tidbits, and explanations. Combined with its real-life case study email form, this course will deliver immediate results by walking the student through a current real-life example of his own. Great stuff!"
LearnCustomerServiceOnine.com (LCSO) Courses were right on target for my department. I have been able to relate
to each one and appreciate the useful tools and tips to apply. I certainly
would recommend these classes and look forward to more classes online.
LearnCustomerServiceOnine.com (LCSO) "Being in Customer Service for over 20 years, I thought I knew it all, but surprise, surprise, even an old dog can learn something new.
I was amazed at how much I knew and was doing correctly, throughout all the courses I took, but also how much I did not know and how much new information I have learned, which has opened my mind to a better understanding of myself and others I come in contact with.
Thank you for a very fine approach to setting up your training modules, it was very user friendly, extremely informative, hands on, and mind opening."
(Web-based Customer Service Training - Private site customer - trucking)First, this was a great course that was put together. I felt that this course would benefit entry-level customer service positions, along with any position that deals directly or indirectly with customers. Apart from the customer base applications, the interpersonal section of this course was very detailed and will assist everyone to identify their own strengths and weaknesses. Second to that, it also allows them to identify their peer's characteristics and how to acknowledge them and above all, work better with their peers.
(Proactive Customer Service Level 1) It's been about two months since members of the PIBU Customer Support team and I attended your Proactive Customer Service Level 1 training. The course content came highly recommended by another manager, so we made arrangements to have five members from our office attend as well.
The difference since taking your course has been dramatic. While I do have two collocated and excellent groups to work with, the training kicked their performance up several notches. The number of customer calls forwarded to me for resolution has dropped to nothing. I've also seen a marked difference in the attitude they take when answering phones. They are more confident they'll be able to handle the situation good or bad. I can't thank you enough for teaching us how to use the tools we need to be successful with helping our customers and always being ready for "SHOWTIME".
(VSS) I have learned to better structure my sales call from the opening
to the close.
(VSS) I've been through a lot of sales training in my career. This course
is the most powerful one that I've ever attended. Relevant - Applicable - I'll
sell more now.
(VSS) This course has added tools to my arsenal that I feel will add a great
deal to my sales career. Being enjoyable didn't hurt either.
(VSS) A very good teaching of sales structure to new sales people and a refreshing
review and redirection for the more experienced of us.
(Principled Negotiations) Very enjoyable format. Made it easy to retain
info for future use. Now when it's time to negotiate, I look to negotiate what
makes up the price rather than the price itself.
(Competitor Analysis) The Competitor Analysis workshop brought focus to
the hurdles which are presented daily. Capitalizing on our strengths to overcome
our competitors and taking steps to avoid initial rejection will prove to be
(VSS) The class was very beneficial. It related extremely well to my everyday
experiences allowing me to use it in my job. I enjoyed the laid back environment
and the role playing. Kim, my instructor, was familiar with my industry and
shared his ideas, experiences with me. Thanks for a great class.
(VSS) This was exactly what I needed to prepare me for the businesses of
today. With all the changes in technology, business expectations and aggressive
competitors, I knew I needed to learn how to become a professional salesperson
all over again. Now, confident with the tools and strategies I have so easily
learned, I am able to rise up to the challenges that await me, prepared like
(VSS) For me it was great experience and first sales training on higher
level. Especially the 2 form-sheets, competitor analysis and the prospect spreadsheet
for each major customer will help to organize better the preparation of each
customer-call and will grow as a "ground-database".
(VSS) Great program. Could help any professional and excellent training
for someone new in the selling world.
(VSS) Reduce selling to 10 general headings max, cover subsets but easier
to track and memorize "text" that way. Great presentation & patience
(VSS) 1. Get the audio portion on CD Rom 2. Makes more sense after going
thru a second time.
(Negotiating Value) Course content and method of instruction was felt to
be of great value! Instructor made it possible and encouraged all participants
to take an active part in the class activities. Course should have taken at
least 2 days.
(Strategic Sales Management) I would like to thank you very much for the
course to which I sent my delegate to attend last June. All the feedback he
brought with him was very positive and all hopes that he'll put what he learnt
(VSS) I consider the Value Selling Strategies as a "unique course."
It is interactive, dynamic, extraordinary methodology, accurate resources. It
becomes a challenge for everybody.
(VSS) I think the class will prove valuable the more I practice implementing
the strategies in my communications with prospects. Bob was a delight and really
kept the class interesting.
(VSS) Excellent program! I feel as if I have the tools to move forward with
a sales career. You gave a rationale to all of the small talk that successful
salespeople participate in and why it is important.
(Negotiating Value) Interaction between attendees and presenter was good
as the use of real case history examples were used. Presenter had excellent
rapport and promoted discussion. Course was too brief but hit highlights of
principles and supporting references. Would recommend greater use of real life
and tough situation handling. Greater pre work would bring good returns using
real life mechanisms.
(Negotiating Value) Very pleased so far and looking forward to more good
stuff in September!
(Negotiating Value) Training was just as well prepared, personalized, and
on the mark as always. From Kim's sales process to Jim's presentation, all sent
according to our expectations. I continually reference and recommend STI and
will continue to do so.
(ACE) The course is very beneficial for in person sales. David is an excellent
(ACE) David is an excellent and polite instructor. The only drawback is
that I believe the course would be better if done in 3 days. It is hard to retain
so much info when crammed into two days.
(VSS) This was excellent training. The value far exceeded the price.
(VSS) It was fantastic. The material is well written and easy to follow.
The instructor was fun and kept the class involved. The PROSPECT model was very
interesting and I learned some key points to remember. I received a wealth of
info & knowledge. Thx!
(VSS) Extremely will impact on my sales skills, style and strategy. Very
well designed and definitely can point out important issues the successful salesman
will always need.
(Negotiating Value) It is a great workshop. From "back to the basics"
disciplines we all forget to some very innovative approaches in negotiating
and selling. I found the 3 days very worthwhile! Thanks Jim!
(Negotiating Value) Not being a "sales person" - it still provided
me with some very useful skills. We all "negotiate" every day and
can use these skills. Jim was an excellent presenter - kept me awake!!
(VSS) The value selling strategies workshop was an excellent, well structured
training! Not only the contents will have it's effects on my selling efforts,
but also Jim Ray's enthusiastic approach was very much enjoyable.
(Competitor Analysis) I'm impressed with the fact that your company does
the workshop to gain understanding of what we do. How can you train anyone if
you don't know what they do? Jim Ray did a great job of molding the info into
a clear cut, precise training session.
(Principled Negotiations) After having attended many sales trainings and
seminars I have found Sales Training International to be the most beneficial
by far. I have received knowledge that makes me more productive. My numbers
have consistently increased by using the tools I received from STI. Jim Ray
(Customer Service Excellence) The workshop was very informative and the
instructors made it entertaining. I was able to communicate what I learned with
other members of my company.
(Customer Service Excellence) STI's Principled Negotiations class has been
very helpful in my sales presentations and dealing with existing customers and
partners. I would highly recommend this course.
(Competitor Analysis) Jim Ray was outstanding! Jim was as inspirational
as he was informed. The training provided excellent sales tips and ideas and
I would certainly attend another seminar facilitated by Sales Training International.
(Competitor Analysis) What an excellent seminar. Not only was there a wealth
of very useful information, but Jim's quick thinking sense of humor also made
the learning fun. Overall, I rate this an A+ seminar.
(Competitor Analysis) When I initially began my career in sales I attended
a seminar through ACA in which Bob DeGroot facilitated the meeting. I remember
bits and pieces of the instruction. Seven years later I again visited an ACA
seminar that had another STI facilitator…and I learned new and exciting ideas.
In essence, to be successful in sales, you need constant refreshing to keep
you on top. Jim Ray was excellent!
(ACE) This program has been very instrumental in helping to refine my selling
skills. I went from being one of the lower sales producers on the Sales Team
to one of the top two. I have since been promoted to a managerial position in
Market Development. I totally support this program as well as my employer. All
of our Sales & Customer Service team members have participated with everyone
enjoying success. Thanks, Jim Ray and Sales Training International, for all
of your help!
(Customer Service Excellence) I fully enjoyed this class! I am using these
customer service skills in my every day life! Jim does an exceptional job of
getting people to work together. He stays after class to answer all questions
and be helpful to the students. He is an asset to your organization!
(ACE) Excellent overall. Good presentation skills, demonstrated a good background
knowledge of our industry and the structure was excellent. If David can't help
you to sell, then you're in the wrong game!
(ACE) A complete and comprehensive course - simply the best training for
salesmen I have seen during my 14 years in sales management. Explained the methods
and included practical workshops on how to apply the techniques to our markets.
This will empower our sales force to realize their full earnings potential and
enable Globix to be the No. 1 business internet service provider in Europe.
For additional information
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