Stress Control Skill Reinforcement

For many people, the state of the economy is producing elevated levels of fear and anxiety.

You have training in several critical skill sets that will help you personally, and through the use of these skills, help others through these trying times.

1. Active Listening – use these skills whenever appropriate to avoid triggering emotional reactions

2. Defusing Anger – use these skills before problem solving!

3. Managing Customer Expectations – especially use the tips for delivering bad news to minimize triggering an emotional reaction

4. Stress Control – it’s time to take a quick refresher – you’re human too you know Customer Service Course curriculum.

Remember, that once you complete these courses to notify us so that we can send you your “Certified Customer Service Professional“ certificate.

Best regards,
Bob DeGroot, DCH
Sales Training International

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