Upon completion of the prescribed LearnCustomerServiceOnline.com curriculum and meeting other qualifications as noted below, the student will be awarded a certificate testifying to this Content Knowledge Mastery accomplishment. This certificate provides formal recognition of your accomplishments and designation of:
"Customer Service Specialist"
Qualifications: For this level certification, the candidate must complete all courses with a minimum of 70% passing grade on each of the tests following each course within a 24 months of the initial test score. Courses and tests may be re-taken.
To receive the certificate: E-mail email@example.com with "LCSO certificate request" in the subject line and we will e-mail your certificate to you. There is no additional charge to receive the certificate.
Learn Customer Service Online.com Curriculum
Mission Critical Knowledge Skills and Strategies
- Telephone Etiquette
- Business E-mail Etiquette
- Trust and Rapport Building
- Active Listening Skills
- Problem Solving
- Defusing Anger
- Managing Customer Expectations
- Stress Control
- Goal Setting
- Creating Customer Loyalty