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Complete list of Sales, Sales Management, and Customer Service Books and eBooks
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The following Books and eBooks are available for your Amazon.com Kindle and B&N Nook. Paperback books are available from Amazon, Barnes and Noble, Books A Million (BAM), and other book retailers around the world.

Prices range from $0.99 for short ebooks to $19.95 for paperback books.

*Amazon Top 100 Best Seller

Sales Skills Books/eBooks
1. Objection Free Selling: How to Prevent, Preempt, and Respond to Every Sales Objection You Get*
2. Value Selling Strategies P.R.O.S.P.E.C.T. Model* 
3. Strategic Sales Plan: Why Sales Fail and How Wins are Won*
4. Features - Advantages - Benefits*
5. Goal Setting for Success*
6. Negotiating Value: The Sales Professionals Guide 
7. Competitor Analysis
8. Trust & Rapport Building
9. Benefit Questions Create Attitude
10. Block the Competition - Competitor Proof
11. Time & Territory Management
12. Closing Strategies of the Masters
13. Psychology for Successful Selling (Hardback book, Branden Publishing Co.,1988)

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Sales Prospecting Series
The Hunt: Prospecting for New Business
The Hunt is a compilation of the individual prospecting ebooks listed below:
1. Telephone Cold Call with Voice Mail Strategy*
2. Profile and Qualify Sales Prospects*
3. Key Decision Maker Roles*
4. Research Prospect & Competitor
5. Email Prospecting*
6. Networking Contact Strategy*
7. Asking for Referrals*
8. Teleblitz*
9. Funnel Management*
10. Ratio Management*

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Sales Management Skills eBooks
1. Reseller Strategy*
2. Career Path for Sales Professionals
3. Interviewing and Hiring Sales Professionals
4. Sales Professionals' Performance Appraisal 
5. Sales Coach
6. Peer-to-Peer Sales Coaching*
7. Creating and Leading a Motivating Sales Culture
8. Effective Meeting Planning and Facilitating

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Customer Service Excellence eBooks
1. Telephone Etiquette for Business*
2. Email Etiquette for Business
3. Trust & Rapport Building
4. Active Listening Skills for Business*
5. Problem Solving Model for Business
6. Defusing Customer Anger*
7. Managing Customer Expectations*
8. Creating Customer Loyalty
9. Stress Control at Work
10. Goal Setting for Success*

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*Amazon Top 100 Best Seller

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