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Customer Service Diagnostics
eBooks - Customer Service
Web-Based Customer Service Training (WBT) / eLearning
Instructor-Led Customer Service Training (ILT)
Free Customer Service Training Resources
Client Quotes - Customer Service

Customer Service Diagnostics

Conducting a needs analysis is standard practice before investing time, money, and efforts to make or buy training. Diagnose before you prescribe is common sense.

Sales Training International offers one standardized and customizable customer service diagnostic questionnaire and one quick skills survey to help identify the priority skills development areas to ensure the greatest ROI.

Select this link to learn more about the Customer Service Diagnostic Questionnaires.

Select this link to take the free Customer Service Skills Survey.

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eBooks - Customer Service

Sales Training International has 22 ebooks that reached the Amazon Top 100 Best Sellers lists. This achievement speaks to the credibility and confidence our customers have in the effectiveness of our content.

Four of the customer service ebooks are a part of those best-sellers. Professional non-fiction books get to be best-sellers because people get results with the content and spread the word. That provides us the credibility and you the confidence to select Sales Training International to help support your training and learning goals.

Select this link to view descriptions of the Customer Service eBooks

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Web-Based Customer Service Training (WBT) / eLearning

According to Training Magazine’s 2018 Training Industry Report, 82% of sales training, 56% of management/supervisor training, and 56% of customer service training utilize online learning.

Sales Training International's SCORM conformant and Section 508 compliant WBT courses are highly interactive with inline learning activities, audio narration, contain music to improve cross-hemisphere learning, have support resources, and have a brief quiz at the end of each course.

Select this link to view the Web-Based Customer Service Training course descriptions.

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Instructor-Led Customer Service Training (ILT)

The content for all the Instructor-Led Customer Service Training courses is the result of extensive research, experience, standard needs analysis, and field testing.

Sales Training International's courses are designed using a modular format so we can construct an appropriate curriculum based on needs analysis and diagnostic testing.

Most ILT courses are designed to follow a modified "Acccelerated-Learning" format we helped develop in collaboration with university and corporate experts in the field.

Sales Training International is one of a few companies able to offer a full suite of courses that were selected based on the results of a nationwide survey conducted by a professional organization and then confirmed in the field at the local level.

Sales Training International was an early leader in measuring and teaching how to measure ROI for customer service soft skills the results of which were presented jointly with the Global 500 client at an ATD ICE.

All of the customer service courses have trainer manuals.

The Instructor-Led Customer Service Training participant and trainer manuals are maintained with minimal formatting to enable rapid customization and rebranding. Contact us for more information: info@saleshelp.com.

Select this link to view the Instructor-Led Customer Service Training course descriptions.

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Free Customer Service Training Support Materials

These free resources are provided to help you improve your selling skills. Please contact us directly if you have questions or specific needs. We've been in business for over 30 years and have a lot of resources we'll gladly share.

Select this link to view a list of the Customer Service Training Support Resources and how to access them.

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Client Quotes - Customer Service

Over the course of 30 years in the training industry, Sales Training International has trained thousands of people in the professions of sales, sales management, and customer service using a variety of methods including, instructor-led training, web-based training (eLearning), blended solutions, and train-the-trainer applications.

Select this link to view what some of our clients say about our Customer Service Training.

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For additional information: e-mail info@saleshelp.com 
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