The free Customer Service Skills Survey consists of 10 questions targeting high priority customer service skills areas. These areas were identified through professional association surveys, needs analysis, competency modeling, and rigorous field testing.

No login required and It only takes a couple of minutes to complete and see the results.

Select this link to view the instructions and to take the survey.

Additional resources:

All resouces below are available free after you and your team have registered to take the Web-based training.

• Job aid checklists for each of the 10 customer service courses.
• Learning tools, forms, details for the customer service courses.
• Slide presentation for conducting supervised practice sessions.

Contact us and we'll work with you to make sure you and your team get the materials and support you need.