Goal Setting

Learn how to increase productivity by completing more goals

People with written goals are very clear about what they want when they want it, and how to get it.

Research shows that most people don’t have goals. Only a very small percentage of people have goals and fewer still have written goals.

Once you select the goals you want to achieve this course will guide you through the goal-setting process and show you how to build and sustain the motivation you need to achieve.

Select this link or the logo to the right to preview and buy this course from OpenSesame.com ($15.00).

 
 

Trust & Rapport Building 

Learn how to strengthen trusting relationships in a business setting

Customers will seek to do business with people and companies where they perceive a trusting relationship can be created.

No rapport, no trust, no business.

Gain experiencee with five different methods to establish trust and rapport.

Select this link or the logo to the right to preview and buy this course from OpenSesame.com ($15.00).

Customer Service Skills

 

All of our online learning courses are now hosted by OpenSesame.com where you can preview and buy the full curriculum, the individual courses, or create and purchase your own selections.

OpenSesame.com also provides secure e-commerce and a learning management system to help you track progress.

See below for descriptions, pricing, and links to courses.

 

Telephone Etiquette

Learn how to make the caller glad they called from hello to goodbye

According to etiquette expert Letitia Baldrige, "The manner in which a company's phone is answered gives strong signals to the caller regarding the corporate character of the organization."

That’s why it is so important to be aware of how the phone is answered by everyone in your organization. It's not just the receptionist who answers the phone. Almost everyone has a telephone on their desk and, most of those people talk to internal or external customers.

Select this link or the logo to the right to preview and buy this course from OpenSesame.com ($15.00).

 

Information on individual courses is provided below. Each course can be previewed and purchased separately or as a custom bundle of two or more.

 

Active Listening Skills 

Learn how to prevent costly errors and earn the right to be heard

You interact with people on a daily basis, who have difficulty giving clear and easy to understand messages.

Without active listening skills to confirm your understanding of the message or task, misunderstandings will occur and these misunderstandings will often lead to costly errors, arguments, damaged relationships, and lost productivity.

Select this link or the logo to the right to preview and buy this course from OpenSesame.com ($15.00).

 

Problem Solving Model

Learn how to systematically solve problems without creating others

The costs associated with not having a systematic problem solving model can be phenomenal. Often these costs get blamed on "bad" judgment or poor decision-making ability but in reality, the underlying cause is usually not using a clearly defined problem-solving process.

The problem solving model you’ll learn in this course will work for you in a very broad range of situations from the very simple to the most complex.

Select this link or the logo to the right to preview and buy this course from OpenSesame.com ($15.00).

 

Business Email Etiquette

Learn how to communicate responsibility using email for business

We all use email and texting for business and personal use, it’s not uncommon to confuse what is appropriate for work versus what is appropriate for personal use.

Your company's image of professionalism can be influenced by how you conduct your email communications.

The purpose of this course is to prevent errors that could tarnish business relationships by providing clear guidelines for business email.

Select this link or the logo to the right to preview and buy this course from OpenSesame.com ($15.00).

 

Creating Customer Loyalty

Learn how to improve profits from long term customer retention

Customer loyalty originates from the unique capabilities your company offers that help customers meet their needs better than your competitors can.

It is sustained by how well customers like interacting with those within your company.

The purpose of this course is to provide you with basic and advanced knowledge, skills and strategies designed to strengthen customer loyalty.

Select this link or the logo to the right to preview and buy this course from OpenSesame.com ($15.00).

 

Defusing Anger

Learn how to defuse anger quickly and effectively with an easy to remember three step process

There are times when customers sense that the problem they’re having with your product or service could cause them to experience a loss of the benefits it provides.

Threat of loss triggers anger. With upset customers, if we simply solve the problems and do not take care of the customers’ emotions first, we end up with a satisfied angry customer.

These are life skills that will apply in all situations where loss and anger occur.

Select this link or the logo to the right to preview and buy this course from OpenSesame.com ($15.00).

 

Stress Control (Management)

Learn how to minimize the impact of stress in the work setting

Stress response control is a life skill that will help keep the medical costs down, reduce turnover, and dramatically improve customer perceptions of service competency. If you show a customer how stressed you are, you'll raise their anxieties about your competency to do the job.

In this course you'll learn the mental, emotional, and physical signs of stress. You'll also learn the five phases of the stress response process and several coping strategies effective in each phase. And, you'll develop a personal "stress control plan" to fit your exact needs.

Select this link or the logo to the right to preview and buy this course from OpenSesame.com ($15.00).

 

Managing Customer Expectations 

Learn how to create and change expectations without evoking anger

Managing expectations is usually a simple task of agreeing on what is to be done and all parties delivering on that agreement.

However, when unexpected complications occur, you must know how to communicate with the people whose expectations will not be met in a way that won't upset them. Putting it off will hurt the trust you have them. Addressing it properly can strengthen it.

Select this link or the logo to the right to preview and buy this course from OpenSesame.com ($15.00).

 

Customer Service Excellence Series
10 Course Bundle

These observable and measurable mission-critical skill sets are organized into 10 highly interactive courses. Each course includes downloadable job aids and other learning tools. This bundle provides excellent pricing opportunity.

Telephone Etiquette - Make the caller feel glad they called.
Trust & Rapport Building - Five methods to rapidly strengthen relationships.
Active Listening Skills - Prevent costly errors.
Problem Solving - Solve problems without creating others.
Defusing Anger - Defuse anger quickly.
Stress Control - Minimize the impact of stressors.
Managing Customer Expectations - Deliver bad news without evoking anger.
Business E-mail Etiquette - Know the differences between business and personal email etiquette.
Goal Setting - Prioritize, and achieve more.
Creating Customer Loyalty - Strengthen customer loyalty.

Select this link or the graphic to the right to preview and buy the courses from OpenSesame.com ($125.00).