Stress Control (Management)
Learn how to minimize the impact of stress in the work setting
Stress response control is a life skill that will help keep the medical costs down, reduce turnover, and dramatically improve customer perceptions of service competency. If you show a customer how stressed you are, you'll raise their anxieties about your competency to do the job.
In this course you'll learn the mental, emotional, and physical signs of stress. You'll also learn the five phases of the stress response process and several coping strategies effective in each phase. And, you'll develop a personal "stress control plan" to fit your exact needs.
Select this link or the logo to the right to preview and buy this course from OpenSesame.com ($15.00).