Custer Service Resources

These free resources will help you in your everyday work. We are continually updating and adding to these resources.

Job Aids for the Online Courses & eBooks (sold separately)

1. Telephone Etiquette

2. Trust & Rapport

3. Active Listening Skills

4. Problem Solving Model

5. Defusing Anger

6. Stress Control

7. Managing Customer Expectations

8. Business E-mail Etiquette

9. Goal Setting

10. Creating Customer Loyalty

Win-Win Customer Service - Why Customers Quit 1