Founded in 1986, Sales Training International is a global provider of online sales and customer service training courses and resources including books, ebooks, and learner materials.
Custer Service Resources
These free resources will help you in your everyday work. We are continually updating and adding to these resources.
Job Aids for the Online Courses & eBooks (sold separately)
1. Telephone Etiquette
2. Trust & Rapport
3. Active Listening Skills
4. Problem Solving Model
5. Defusing Anger
6. Stress Control
7. Managing Customer Expectations
8. Business E-mail Etiquette
9. Goal Setting
10. Creating Customer Loyalty
Win-Win Customer Service - Why Customers Quit 1
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